Client Success Partner (Work From Home)

Bachelor degree

Key Responsibilities:

• Respond to client inquiries and emails promptly.
• Assist with daily operations of the Catering Sales & Conference Services team.
• Coordinate tasting appointments for clients and follow up post-tasting.
• Create contracts, order tickets, and finalize invoices.
• Manage weekly kitchen order updates and event confirmation processes.
• Ensure final confirmation of events 2 weeks in advance and follow up 1 month prior for weddings.
• Update guest count, event timelines, and rental requirements.
• Add new dishes to the Master Menu.
• Follow up for feedback post-events and take necessary action.
• Generate and handle corporate leads.
• Seek feedback on weekly orders every Monday and maintain records.

Required Candidate Profile:

• Experience: Prior experience in events, food & beverage, catering, hotels, or resorts is advantageous.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel and Word); knowledge of TripleSeat and AllSeating is a plus.
• Interpersonal Skills: Must be professional, enthusiastic, and possess excellent verbal and written communication skills.
• Organizational Skills: Strong attention to detail and the ability to meet deadlines in a fast-paced environment.
• Flexibility: Open to working in shifts; energetic and adaptable to change.
• Customer Focus: Strong convincing power and a client-centric approach.
• Discretion: Maintain client privacy and exercise a high level of discretion.
• Preferred: Banquet sales experience is desired.

Perks and Benefits:

• Competitive salary.
• Opportunity to work remotely.
• Dynamic and supportive team environment.

Educational Qualifications:

• Graduation in any discipline.
• A degree in Hotel Management (BHM) is preferred.

Key Skills: Organizational skills, client success, communication (verbal and written), customer focus, food & beverage knowledge, and convincing power.