Country Manager

Bachelor degree

Key Responsibilities:

• Business Operations Management:

  • Oversee and manage all business operations as an independent unit.
  • Maintain close contact with the Mission, Finance, HR, and Administration functions, coordinating effectively with the Heads of Corporate Finance, HR, and Administration.

• SLA Adherence:

  • Ensure compliance with SLAs agreed upon with the Mission, consistently achieving operational targets.

• Performance Monitoring:

  • Implement, maintain, and manage effective control systems for monitoring operational performance.
  • Monitor key deliverables and track critical business indicators across designated cities.

• Security Oversight:

  • Ensure the security of operations, including both physical and data security.
  • Establish and maintain controls at Application Centres to preempt any security breaches.

• Team Development:

  • Promote personal and professional development within the team, providing necessary training, seminars, and coaching sessions.
  • Conduct regular employee satisfaction surveys to ensure alignment with company expectations.

• Customer Satisfaction:

  • Ensure high levels of internal customer (employee) satisfaction through effective management and support.

• Relationship Management:

  • Develop and cultivate relationships with key decision-makers within the Mission and other relevant stakeholders.

• Resource Planning:

  • Conduct regular resource planning and allocation, including manpower forecasting for assigned cities.

• Training and Development:

  • Ensure the consistent delivery of product and process training to all staff.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field (Master's preferred).
• Proven experience in a managerial role, preferably within [insert relevant industry].
• Strong understanding of operational performance metrics and controls.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop relationships with key stakeholders and influence decision-making.
• Strong analytical and problem-solving skills.