Customer Support Executive – Logistics

Job Title: Customer Support Executive – Logistics
Location: Delhi
Department: Logistics

Responsibilities:

1. Proactively reach out to customers to gather information on Return to Origin (RTO) cases and delivery delays.
2. Investigate the reasons for RTOs and delayed deliveries to address issues efficiently.
3. Provide accurate and timely information to customers regarding their RTOs and delayed deliveries.
4. Clearly explain the return and delay processes to customers, addressing any questions or concerns they may have.
5. Maintain a professional and positive demeanor during all customer interactions, ensuring a high-quality customer experience.
6. Resolve customer queries and issues related to delivery delays and returns promptly, providing resolutions in a timely manner.

Qualifications:

1. Educational Qualification: Graduate (Bachelor’s degree in any field).
2. Preferred Qualifications:
   • Associate or Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
   • Experience in handling customer calls related to delivery issues or returns is a plus.
3. Skills:
   • Excellent verbal and written communication skills with a clear phone manner.
   • Proficiency in MS Office and familiarity with CRM systems and logistics software.