Hotel General Manager

Bachelor degree

Key Responsibilities:

1. Strategic Planning & Operations:

   • Oversee the day-to-day operations of the hotel, ensuring smooth functioning across all departments (housekeeping, front office, F&B, etc.).
   • Develop and implement operational strategies to achieve business goals.

2. Staff Management:

   • Lead, train, and motivate hotel staff to provide exceptional guest experiences.
   • Manage recruitment, performance evaluation, and team development.

3. Guest Experience:

   • Ensure high-quality customer service and address guest complaints or feedback promptly.
   • Maintain excellent standards of cleanliness, comfort, and hospitality.

4. Financial Management:

   • Prepare and manage budgets, monitor expenses, and maximize profitability.
   • Analyze revenue reports and implement cost-saving measures without compromising quality.

5. Marketing & Sales:

   • Collaborate with the marketing team to promote the hotel and increase occupancy.
   • Establish partnerships with travel agencies, event planners, and other stakeholders.

6. Compliance & Safety:

   • Ensure the hotel complies with all relevant regulations, including health, safety, and labor laws.
   • Regularly inspect facilities to ensure standards are maintained.

Key Qualifications:

1. Education:

   • Bachelor's degree in Hospitality Management, Business Administration, or a related field.

2. Experience:

   • Minimum 2-3 years of experience in hotel management or a related role.
   • Proven track record of successfully managing hotel operations and achieving financial targets.

3. Skills:

   • Strong leadership and interpersonal skills.
   • Excellent problem-solving and decision-making abilities.
   • Proficient in hotel management software and basic accounting principles.

4. Communication:

   • Fluency in English (knowledge of local language preferred).

Preferred Attributes:

• Ability to handle high-pressure situations effectively.
• Strong networking and negotiation skills.
• In-depth knowledge of the hospitality industry and market trends.