Hotel Manager

Bachelor degree

Key Responsibilities:

1. Operational Management:

   • Oversee day-to-day hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
   • Ensure smooth coordination between departments to maintain high service standards.

2. Guest Services:

   • Address guest inquiries and complaints promptly and professionally.
   • Ensure guest satisfaction by monitoring service quality and resolving issues efficiently.

3. Staff Supervision:

   • Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
   • Conduct performance reviews and set objectives for team members.

4. Financial Management:

   • Develop and manage budgets, control costs, and optimize revenue.
   • Monitor key performance metrics and implement strategies to achieve financial targets.

5. Compliance & Safety:

   • Ensure compliance with health, safety, and hospitality regulations.
   • Maintain hygiene and safety standards across all departments.

6. Strategic Planning:

   • Identify areas for improvement and implement innovative solutions to enhance the hotel's performance.
   • Develop marketing strategies to attract new customers and retain existing ones.

Qualifications & Experience:

• Bachelor’s degree in Hotel Management or related field (preferred).
• Strong leadership, communication, and interpersonal skills.
• Knowledge of property management systems (PMS) and CRM tools is a plus.

Key Competencies:

• Exceptional problem-solving and decision-making skills.
• Ability to multitask and handle high-pressure situations.
• Strong organizational and time management skills.
• Proactive, self-motivated, and detail-oriented.