ICAC Manager

Bachelor degree

Key Responsibilities:

• Operational Management:

  • Ensure smooth functioning of the ICAC business unit.
  • Maintain compliance with all existing processes and meet defined Service Level Agreements (SLAs).
  • Conduct manpower planning and forecasting to meet operational needs.

• Staff Productivity and Development:

  • Maintain high levels of staff productivity and efficiency, both qualitatively and quantitatively.
  • Provide necessary product and process training to all staff on a regular basis through coaching and development programs.

• Process Improvement:

  • Enhance processes to improve the quality and efficiency of the unit.
  • Lead new process rollouts within the respective ICAC.

• Security Management:

  • Manage security protocols, including physical and information security.
  • Ensure effective controls are in place to pre-empt any physical or data security breaches.

• Customer and Employee Satisfaction:

  • Responsible for monitoring and improving the Satisfaction Index/Score from applicants (Voice of Customer).
  • Ensure high Satisfaction Index/Score from missions (Voice of Mission).
  • Monitor and improve the Satisfaction Index/Score from employees (Employee Satisfaction).

• Relationship Management:

  • Develop and manage relationships with various missions to ensure alignment and support.

Qualifications:

• Education: [Insert required education, e.g., Bachelor's Degree in Business Administration, Management, or related field]
• Experience: [Insert required years of experience, e.g., 5+ years of experience in operations management, preferably in a similar role]
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to enhance processes and improve efficiency.
  • Strong analytical and problem-solving abilities.
  • Familiarity with security protocols and risk management.