Laundry Manager

Bachelor degree

Key Responsibilities:

• Oversee the operations of the laundry department, ensuring all linens and garments are cleaned, folded, and stored in an efficient manner.
• Supervise and train the laundry team, ensuring adherence to cleaning standards, time management, and safe handling of laundry equipment.
• Monitor laundry equipment and ensure they are properly maintained and serviced to avoid breakdowns.
• Manage inventory of laundry supplies and ensure stock levels are maintained, placing orders as necessary.
• Implement cost control measures to optimize operational efficiency.
• Ensure safety and hygiene standards are followed by all team members in the laundry department.
• Resolve customer complaints or special laundry requests promptly and professionally.
• Maintain cleanliness and organization within the laundry area, adhering to health and safety regulations.
• Prepare and manage the department's budget, ensuring that it aligns with company expectations.
• Ensure compliance with company policies and quality standards.

Qualifications:

• Bachelor's degree or equivalent experience in hospitality or facility management.
• Minimum of 3-5 years of experience in laundry operations, with at least 1 year in a supervisory role.
• Strong knowledge of laundry operations, equipment, and cleaning processes.
• Excellent organizational and leadership skills.
• Good communication skills in English (additional language proficiency is a plus).
• Ability to handle customer queries and complaints in a professional manner.

Skills and Competencies:

• Attention to detail and ability to work efficiently in a high-volume environment.
• Strong problem-solving skills.
• Ability to manage a team and work well under pressure.
• Knowledge of budget management and cost control.
• Proficient in MS Office or similar software.

Preferred:
Experience in the hospitality, healthcare, or facility management sectors.