Job Detail

operation Manager

operation Manager

Alliance Recruitment Agency

Sohar, Al Batinah North, Oman

Created date: 2024-06-07
Valid upto: 2025-03-10

ï‚· Reporting to Regional Coach.

ï‚· Ensuring customer satisfaction by achieving delivery of service 

quality norms

ï‚· Imparting appropriate in house training to the team so as to attain 

Service Excellence & teamwork.

ï‚· Decision making as a profit centre head for day to day operations to 

maintain the set standards.

ï‚· Monitoring stipulated Budgetary Targets and their achievements.

ï‚· Reviewing & interpreting the market trends/ client feedback to attune 

the business strategies as per the guest requirements & expectations.

ï‚· Focus on the internal customer (employee) related activities of the 

outlets.

Qualification :

Bachelor degree

Primary Responsibilities :

  • Educational Background:

    • Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree (MBA) is a plus.
  • Work Experience:

    • Proven experience (5-10 years) in operations management, preferably in industries such as logistics, manufacturing, retail, or services.
    • Experience in managing teams and overseeing business operations in Oman or the GCC region is highly desirable.
  • Leadership Skills:

    • Strong leadership and people management abilities to lead diverse teams effectively.
    • Proven capability in mentoring and motivating employees to achieve organizational goals.
  • Operational Expertise:

    • Solid understanding of operational processes, workflow optimization, and resource management.
    • Experience in managing budgets, cost control, and financial planning.
  • Regulatory Knowledge:

    • Familiarity with Omani labor laws, industry regulations, and compliance requirements.
  • Analytical and Problem-Solving Skills:

    • Strong analytical abilities to interpret data, create reports, and make data-driven decisions.
    • Problem-solving skills to address operational challenges and implement solutions efficiently.
  • Communication Skills:

    • Excellent verbal and written communication skills in English. Proficiency in Arabic is an added advantage.
  • Technology Proficiency:

    • Proficiency in using ERP systems, project management tools, and other relevant software.
  • Customer Orientation:

    • Commitment to delivering excellent customer service and ensuring client satisfaction.
  • Adaptability and Cultural Awareness:

    • Ability to adapt to a dynamic work environment and understand the cultural nuances of operating in Oman.
  • Additional Requirements:

    • Valid driver’s license and willingness to travel within Oman as needed.
    • Strong organizational and multitasking skills to manage multiple projects simultaneously.
  • Location

    : Alliance Recruitment Agency

    : 1 To 3 Years.