Premium Lounge Staff

Bachelor degree

Key Responsibilities:

• Visitor Engagement:
  Greet visitors warmly and provide personalized attention to enhance their experience.

• Customer Support:
  Handle customer queries and provide timely resolutions within stipulated timeframes.

• Lounge Management:
  Oversee the availability of the premium lounge and ensure it is well-maintained and organized.

• Application Facilitation:
  Assist visitors in the application submission process and provide necessary guidance.

• Complimentary Services:
  Manage and coordinate complimentary services, including photocopying, photo-booth services, and form filling/registration.

• Helpline Management:
  Maintain and manage the helpline and email contact for convenient appointment bookings.

• Safety and Hygiene Standards:
  Ensure the reception area adheres to safety and hygiene standards at all times.

• Updates and Communication:
  Manage SMS updates and coordinate the courier return of documents/passports for visitors.

• Payment Options:
  Offer convenient payment options to visitors and assist them in the payment process.

Qualifications:

• Education:
  [Specify educational requirements, e.g., High School Diploma, Bachelor’s Degree, etc.]

• Experience:
  Previous experience in customer service or hospitality is preferred.

• Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in MS Office and customer relationship management (CRM) software.

• Personal Attributes:

  • Friendly and professional demeanor.
  • Strong attention to detail.
  • Ability to work independently and as part of a team.