Spa Manager

Bachelor degree

Key Responsibilities:

• Team Management:

  • Supervise, mentor, and manage a team of therapists, receptionists, and other spa staff.
  • Conduct regular performance reviews and training sessions to ensure staff deliver high-quality services.
  • Schedule and monitor staff shifts, ensuring proper coverage during peak hours and holidays.

• Customer Experience:

  • Provide exceptional customer service to ensure guests have a seamless and relaxing spa experience.
  • Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
  • Develop and implement strategies to enhance customer retention and satisfaction.

• Spa Operations:

  • Oversee daily spa operations, including appointment scheduling, inventory management, and cleanliness standards.
  • Ensure compliance with health and safety regulations and company policies.
  • Monitor and maintain spa equipment, addressing any issues promptly.

• Sales & Revenue Management:

  • Drive sales through promotions, packages, and upselling of treatments and retail products.
  • Monitor and analyze financial performance, including tracking KPIs such as revenue, profit margins, and customer retention.
  • Collaborate with marketing teams to create promotional offers and attract new clientele.

• Budgeting & Reporting:

  • Prepare and manage the spa’s budget, including cost controls, inventory purchases, and staff payroll.
  • Generate weekly/monthly performance reports for senior management, including revenue forecasts and performance against targets.

• Spa Marketing & Partnerships:

  • Develop and implement marketing initiatives to promote spa services and increase clientele.
  • Build partnerships with local hotels, fitness centers, and tourism businesses to expand the spa’s reach.

Key Requirements:

• Education & Certification:

  • Diploma or degree in hospitality, business management, or related field.
  • Professional certification in spa or beauty therapy (desirable but not mandatory).

• Experience:

  • Minimum of 3-5 years of experience in spa management or a similar role in the wellness or hospitality industry.
  • Proven track record of achieving sales and performance targets.

• Skills:

  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Strong knowledge of spa services, products, and industry trends.
  • Financial acumen with experience managing budgets and revenue targets.
  • Proficient in using spa management software and MS Office applications.

Benefits:

• Competitive salary of £30,000 per annum.
• 20% performance-based bonus.
• Opportunity for career development in a luxury spa setting.
• Employee discounts on spa treatments and retail products.
• Health and wellness benefits.