Sr Client Servicing Executive

Primary Responsibilities:
● Respond, follow up and send proposals to all the inbound leads coming in through our
marketing efforts
● Create, Develop and Sustain business relationships with clients using various
communication tools like 1-2-1 Meetings, Video conferencing, Phone calls, emails, CRM
software, etc.
● Be the single point of contact for new clients onboarded and deliver agreed upon
services within agreed upon timeframes
● Liaise directly with clients and provide excellent customer service keeping in mind our
standards of communication, response time and transparency
● Ensure high client retention rate through prompt and transparent communication and
consistently delivering within timelines
● Coordinate with the internal execution team to ensure clear understanding of the client
expectations and ensure their team meets those expectations
● Monitor progress of ongoing projects by coordinating with all the individuals and teams
working on the project using project management systems and emails
● Forecast, measure and report Revenues for assigned accounts on a weekly, monthly,quarterly and yearly basis