Telecaller Executive

Bachelor degree

Key Responsibilities:

1. Outbound Calling:

   • Make outbound calls to potential customers using leads or databases.
   • Introduce and promote products, services, and ongoing offers.
   • Highlight key features, benefits, and unique selling points effectively.

2. Lead Generation:

   • Identify and qualify leads based on inquiries and interests.
   • Gather customer information, including contact details and purchase preferences.
   • Use questioning techniques to understand customer needs.

3. Appointment Setting:

   • Schedule appointments for consultations, test drives, and visits based on customer interest.
   • Coordinate with the sales team to ensure seamless experiences.
   • Follow up with reminders or updates about scheduled appointments.

4. Customer Engagement:

   • Maintain regular follow-ups via calls, emails, or messages.
   • Respond to inquiries about vehicle availability, pricing, financing, and services.
   • Handle objections, concerns, and questions professionally.

5. Data Management:

   • Accurately update customer information and lead status in CRM software.
   • Generate performance reports, including call volume and lead conversion metrics.

6. Product Knowledge and Training:

   • Stay updated on the latest vehicle models, specifications, and promotions.
   • Participate in training sessions to enhance product knowledge and engagement skills.

Requirements:

• Graduation or a high school diploma; additional training in sales/customer service is a plus.
• 2-4 years of experience in telemarketing, sales, or customer service, preferably in the automobile industry.
• Excellent communication skills, including active listening and persuasive speaking.
• Strong organizational skills with attention to detail for managing leads and customer data.
• Proficiency in CRM software, MS Office, and telephony systems.
• Positive attitude, resilience, and a results-driven mindset.

Compensation and Benefits:

• Salary: ₹2,40,000 to ₹3,00,000 per annum.
• Performance-based monthly increments from the starting month.

Work Schedule:

• Monday to Saturday, 9:00 A.M. – 6:30 P.M. (Sunday off).