Job Title /Position name : Customer Service Representative
Department: Product and Service
Detailed Work Profile:
Respond promptly to customer inquiries via email, chat, and other communication platforms.
Provide detailed product demonstrations, highlighting features and benefits to enhance customer
understanding and satisfaction.
Resolve customer complaints and issues in a timely and empathetic manner.
Maintain a thorough understanding of our product lineup to offer accurate information and support.
Collaborate with the sales team to identify and pursue upselling opportunities when appropriate.
Gather customer feedback to inform product improvements and enhancements.
Required Experience in Years (Min /Max): 1-3 years of experience in customer service, preferably in
outdoor gear, photography accessories, or related fields.
Overseas Travel:
Opportunities for professional development, including overseas travel for training and product launch events.
Contract Terms: 3-year contract with potential for renewal based on performance.
Key Competencies (Knowledge, Skills, Attitude & Behavior) –
Knowledge:
In-depth understanding of product/service offerings.
Proficient in customer relationship management systems.
Familiarity with problem-solving techniques in a customer service context.
Skills:
Exceptional communication skills, both verbal and written.
Strong multitasking abilities in a fast-paced environment.
Proficient in using customer service tools and software.
Attitude & Behavior:
Customer-centric approach with a proactive mindset.
Empathy and patience when addressing customer concerns.
Positive and adaptable attitude towards evolving customer needs.
Professional certificate
1-3 years of experience in customer service, preferably in outdoor gear, photography accessories, or related fields.