Job Title: Sales & Service Engineer (East Africa)
About the Job:
A leading manufacturer of monolithic refractories worldwide is seeking a Sales & Service Engineer in East Africa (Kenya, Tanzania, Uganda & Rwanda). This position is responsible for all aspects of sales and service within the East Africa region.
Key Duties:
- Plan, organize, maintain, and develop a refractory sales territory.
- Maintain existing customer base and obtain new customers to maximize sales, including cold calling and prospecting for new account development.
- Sell to and maintain relationships with customers in key industries such as foundry, steel, heat treat and forge, mining and smelting, power generation, and other industrial applications requiring refractories.
- Manage the entire sales process:
- Prospect new opportunities with current and new accounts.
- Obtain purchase orders.
- Interact with customer service to ensure order accuracy and timely delivery.
- Coordinate field service support if needed.
- Oversee product installation and document material installation and application.
- Create case studies for new applications when appropriate.
- Communicate weekly through the company's call report system: opportunities, activity, applications, and industry news from customer interactions.
- Complete sales reports, forecasting, expense reports, and other reporting requirements in a timely manner.
- Utilize all available resources to educate and motivate distributors to ensure representation in East Africa is equivalent to that in India.
- Collaborate with distributors and OEMs to maintain trust-based relationships.
- Participate in trade shows and other industry meetings.
- Plan and implement a business strategy for the assigned markets.
- Maintain current records and customer files, customer order and quote logs, trial sheets, call books, and potential sheets in an orderly manner.
- Prepare and present effective sales presentations for new or existing customers.
- Service all accounts as needed, including installation and troubleshooting.
- Must be willing to travel internationally as needed.
