Job Detail

operation Manager

operation Manager

Alliance Recruitment Agency

Sohar, Al Batinah North, Oman

ï‚· Reporting to Regional Coach.

ï‚· Ensuring customer satisfaction by achieving delivery of service 

quality norms

ï‚· Imparting appropriate in house training to the team so as to attain 

Service Excellence & teamwork.

ï‚· Decision making as a profit centre head for day to day operations to 

maintain the set standards.

ï‚· Monitoring stipulated Budgetary Targets and their achievements.

ï‚· Reviewing & interpreting the market trends/ client feedback to attune 

the business strategies as per the guest requirements & expectations.

ï‚· Focus on the internal customer (employee) related activities of the 

outlets.

Qualification :

Bachelor degree

Primary Responsibilities :

  • Educational Background:

    • Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree (MBA) is a plus.
  • Work Experience:

    • Proven experience (5-10 years) in operations management, preferably in industries such as logistics, manufacturing, retail, or services.
    • Experience in managing teams and overseeing business operations in Oman or the GCC region is highly desirable.
  • Leadership Skills:

    • Strong leadership and people management abilities to lead diverse teams effectively.
    • Proven capability in mentoring and motivating employees to achieve organizational goals.
  • Operational Expertise:

    • Solid understanding of operational processes, workflow optimization, and resource management.
    • Experience in managing budgets, cost control, and financial planning.
  • Regulatory Knowledge:

    • Familiarity with Omani labor laws, industry regulations, and compliance requirements.
  • Analytical and Problem-Solving Skills:

    • Strong analytical abilities to interpret data, create reports, and make data-driven decisions.
    • Problem-solving skills to address operational challenges and implement solutions efficiently.
  • Communication Skills:

    • Excellent verbal and written communication skills in English. Proficiency in Arabic is an added advantage.
  • Technology Proficiency:

    • Proficiency in using ERP systems, project management tools, and other relevant software.
  • Customer Orientation:

    • Commitment to delivering excellent customer service and ensuring client satisfaction.
  • Adaptability and Cultural Awareness:

    • Ability to adapt to a dynamic work environment and understand the cultural nuances of operating in Oman.
  • Additional Requirements:

    • Valid driver’s license and willingness to travel within Oman as needed.
    • Strong organizational and multitasking skills to manage multiple projects simultaneously.
  • Location

    : Alliance Recruitment Agency

    : 1 To 3 Years.