Job Detail

CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE

Alliance Recruitment Agency

Jaipur, Rajasthan, India

Responsibilities:

  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers’ primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
  • Good comprehension skills ability to clearly understand and state the issues customers present.
  • Ability to maintain composure in highly escalated situations.

REQUIREMENTS:

  • Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.
  • Proven customer support experience or experience as a Client Service Representative.
  • Flexible with the working schedule, may be expected to work weekends, holidays, and events.
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service 
  • Familiarity with CRM systems and practices.
  • Strong phone contact handling skills and active listening.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Graduation and above (12th pass only in exceptional case).
  • Excellent verbal/written communication skills and basic computer knowledge.
  • Age should be maximum 28.
  • Work from office and 6 days working (roster off).
  • Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-15 kms).

Qualification :

Bachelor degree

Primary Responsibilities :

Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.

Location

: Alliance Recruitment Agency

: 1 To 3 Years.