Asst Store Manager

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1. Opening:
   1. Ensure that the store is open and ready for customer walk-in by 11:00 AM
   2. Make sure there are no unentered products
   3. Follow office checklist
   4. Update Monthly Store Summary Sheet at the start of the day
2. Sales:
3. Book sale on shopify POS with Order notes:
   1. SKU
   2. SKU Location
   3. Cost of the product from Inventory Sheet
   4. POC
   5. Payment method and the payment break up
   6. Any notes related to the Order
4. In case of Cash

1. Count cash against the Order amount
2. Store in the safe
3. Make an entry in the Store Summary sheet
4. Make an entry in the Cash/Safe Account sheet

3. In case of Card

1. Punch in a card sale on the POS for the Order amount
2. Store copy of the receipt day-wise
3. Enter the last 4 digits of the card from the receipt on the Store Summary sheet against the order

4. In case of UPI
   1. Ensure to confirm the UPI payment with proof
   2. Store proof in the Store Summary sheet
5. In case of RazorPay
   1. Create a link on RazorPay for the Order amount
   2. Confirm payment on RazorPay
   3. Enter Payment Link ID in the Store Summary sheet
6. Inventory: 
7. Updating inventory as sold on the inventory sheet. 
8. Update the Order ID against the product
9. Update date of the sale
10. Make entry in the Store Summary Sheet

3. Inventory:
   1. Weekly audit done with report for the same. 
   2. Monthly physical audit with warehouse manager. 
   3. Updating register and store summary sheet for inbound and outbound. 
   4. Maintain a count of all available products in the store at all times 

1. Count at the beginning and end of the day - Store Summary sheet
2. Reconcile with sales, sent back, and new incoming consignments

5. Receive and place inbound products in the office carefully
6. Ensure that all products entered into inventory have:

1. Label with SKU, Price, and Size
2. Shrink wrap
3. Authentication Tag
4. Accurate location on inventory sheet
5. Apparel should have hang tag attached

7. Follow product receipt process to ship product to customer or store in inventory
8. Update location on inventory sheet in case of moving product into inventory

4. Post Sales:
   1. Once the sale is booked, check the product size, box contents, and bags, before packing the product properly. Place it in the MNSt bag and hand it over to the customer.
   2. In case of a sourcing deal, communicate with the procurement team before confirming orders with customers.

5. Customer Service:
6. All walk-in customers should be attended to at all times. 
7. Customers are allowed to try on selected items, generally below the cost of INR 30,000. 

6. Order Fulfilment:
   1. Check WH-Ops for fulfilment list
   2. Check availability of the product

1. If available:

1. Create label for shipment with customer details from Shopify
2. Pick and pack
3. Get tracking from the courier aggregator
4. Enter tracking details in shopify and mark fulfilled
5. Ensure to update inventory, outgoing, and store summary

1. If not available:

1. Search for same product different SKU, if found update the SKU with the order and follow 6.2.a
2. Request Procurement team to source the product
3. Coordinate and receive product at the store, enter into inventory and continue from 6.2.a

7. Cash Management:
8. Use petty cash only for general store expenses and keep track of it.  (WeFast, Office supplies, Water, etc) with a limit of Rs.10,000 per month

1. Any expense above 5000 in cash requires approval from the HQ

2. Ensure to reconcile cash at the end of every day
3. Store cash in the safe with a note for the day including:

1. No. of notes in all denominations
2. Total cash in day should match the Store Summary amount

4. Ensure that the cash is deposited in the bank when the cash account reaches 1.5L
5. Once deposited, ensure to send a proof